Politique d’expédition

Thank you for shopping with craftbreathe. Below is our shipping policy for online orders.

Processing Time

Many of our products are handmade or prepared with care before shipment. Order processing or production usually takes 3-7 business days before dispatch. Processing time may be longer during holidays, sales events, or periods of high order volume.

Shipping Time

After your order is shipped, standard delivery usually takes 7-20 business days, depending on your destination and local carrier conditions.

Some destinations, remote areas, islands, or regions with customs delays may take 15-30 business days or longer. Delivery estimates are not guarantees.

Shipping Fees

We may offer free standard shipping on eligible orders unless a shipping fee is shown at checkout. Any available shipping options and costs will be displayed before you complete payment.

Tracking Information

When your order ships, we will send tracking information to the email address used at checkout. Tracking updates may take a few days to appear after the package is handed to the carrier.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country. Unless clearly stated at checkout, these charges are the customer's responsibility.

We are not responsible for delays caused by customs inspection, local postal service issues, incorrect address information, weather, holidays, or other events outside our control.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing an order. If an order is delayed, returned, or lost because the address provided was incorrect or incomplete, the customer may be responsible for additional shipping costs.

Lost or Delayed Packages

If your tracking has not updated for an unusual amount of time or your package has not arrived within the estimated delivery window, please contact us at support@craftbreathe.com. We will help check the shipment with the carrier and work toward a reasonable solution.

Damaged Packages

If your package arrives damaged, please contact us promptly with photos of the packaging and product. This helps us review the issue with the carrier and provide support.