Privacy Policy
At craftbreathe, your privacy matters to us. This Privacy Policy explains how craftbreathe ("we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website, place an order, contact us, or use any of our online store services.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the website.
Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, order details, payment-related information, and any message you send through our contact form or customer support email.
We may also collect information automatically when you visit the website, such as your IP address, browser type, device information, pages viewed, referring links, search activity, shopping cart activity, and cookie or similar tracking data.
Payment information is processed by secure third-party payment providers. We do not store your full credit card number on our own systems.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Confirm payments and prevent fraud
- Ship products and provide tracking information
- Respond to customer service requests
- Manage returns, refunds, and exchanges
- Send order updates, service messages, and support emails
- Improve our website, products, and shopping experience
- Send marketing emails only when permitted by law or with your consent
- Comply with legal, tax, accounting, and security obligations
How We Share Information
We may share personal information with trusted service providers that help us operate our store, including ecommerce platforms, payment processors, shipping carriers, email providers, analytics services, fraud prevention tools, customer support tools, and marketing platforms.
We may also disclose information if required by law, to protect our legal rights, to prevent fraud or abuse, or in connection with a business transfer such as a merger, acquisition, or sale of assets.
Cookies and Tracking
Our website may use cookies and similar technologies to keep the store working properly, remember your cart, understand site traffic, improve performance, and support advertising or analytics. You can manage or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
Marketing Communications
If you subscribe to our newsletter or choose to receive marketing messages, we may send you product updates, offers, or store news. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at support@craftbreathe.com.